About the Role
The Support Engineer is responsible for providing first-line technical support to clients. This role involves troubleshooting basic technical issues, managing service requests, and ensuring efficient and effective resolution of problems. The successful candidate will demonstrate excellent communication skills, a solid understanding of IT systems and related infrastructure and software and a very proactive approach to problem-solving, attention to detail and outstanding analytical skills.
Requirements
Qualifications
Bachelor’s or master’s degree in computer science, information technology, or a related field.
Minimum 3-4 years of experience in the related field
Proven experience in data center operations, infrastructure, and IT systems support.
Strong understanding of data center technologies, including server hardware, virtualization, storage systems, and networking protocols.
Proficiency in IT management tools, monitoring solutions, and automation frameworks.
Excellent troubleshooting skills and the ability to analyze complex technical issues.
Strong analytical and problem-solving skills with the ability to prioritize tasks effectively.
Solid knowledge of security principles, risk management, and compliance requirements.
Effective communication skills with the ability to interact with stakeholders at all levels of the organization.
Working Conditions:
Environment: Office environment with occasional requirements to work outside of regular business hours.
Physical Demands: Ability to lift and move IT equipment (up to 25 kg), and occasional travel between company locations may be required.